HOW WE DO IT
Crafting Exceptional Travel Experiences: Our Selection Process
HOW WE DO IT: EXCELLENCE IN DESTINATION MANAGEMENT
At Redwood Cafe Tours, our ethos is centered on providing our customers with unforgettable travel experiences. Central to this mission is our collaboration with top-notch Destination Management Companies (DMCs), our partners in ensuring your journey is not only seamless but also deeply enriching.
CHOOSING THE BEST DMC PARTNERS
DMCs are local experts with comprehensive knowledge of their specific regions' culture, language, and customs. We meticulously vet and select our DMC partners based on their reputation for delivering exceptional service and authentic, unique experiences. Our selection process includes attending various International Tourism Bourses, the world's leading tourism trade fairs, where we meet DMCs from around the globe and cherry-pick those that match our high standards for quality and customer service.
ESTABLISHING SHARED GOALS
Once we identify our potential DMC partners, the journey has only just begun. We believe that the true potential of a partnership lies not merely in shared business interests but in shared values and goals. Hence, we make it a priority to sit down with our potential partners and establish a common ground.
In these meetings, we lay out our vision for the luxury travel experiences we want to provide. We share our commitment to customer satisfaction, our insistence on authenticity, and our belief in curating journeys that go beyond the ordinary. We discuss our values of respect for local cultures, sustainable travel practices, and the aim to give back to the communities we visit.
CONDUCTING DISCOVERY TRIPS
Our commitment to quality and unparalleled guest experiences drives us to undertake discovery trips. These trips allow us to personally experience and rigorously assess the destinations and services that our DMC partners propose to include in our itineraries.
Each discovery trip is more than just a simple visit. It's a comprehensive evaluation process in which we immerse ourselves in the destination, just as our guests would. We spend time in the proposed accommodations, ensuring they meet our exacting standards of comfort, cleanliness, service, and local charm. We savor meals at the suggested restaurants, assessing the culinary offerings for their quality, authenticity, and reflection of local flavors.
Activities and attractions form an integral part of our discovery trips. We partake in the proposed activities, gauging their relevance, safety, and capacity to engage and entertain our guests. We visit the attractions, assessing their value, appeal, and potential for enriching our guests' understanding and appreciation of the local culture and history.
STAFF AND GUIDES
Our staff and guides are instrumental in delivering the extraordinary experiences that Redwood Cafe Tours is known for. We understand the immense role that guides play in shaping our guests' experiences, and we take great care in selecting only the best.
Each of our guides is not just knowledgeable and fluent in English but is also an expert in their locale with a deep love and respect for their heritage. They bring to life the history, culture, and stories of the places visited, going beyond the typical tourist narrative. Our guides are handpicked for their ability to provide exceptional customer service, and their passion for sharing their local knowledge with our guests.